Terms & Conditions
Customer Service Levels
Please contact us by telephone or email and we will attempt to resolve all enquiries promptly.
We will endeavor
A. To answer all queries within two working days.
B. To answer all telephone calls immediately and not place you in a queue.
C. To answer all telephone queries on the same day.
D. To resolve all technical issues within 48 hours.
E. To acknowledge all email queries on the same day.
Please feel free to contact us at any time, we strive to give you a positive quality service, and we will always do everything we can reasonably do to solve your issues in an efficient manner.
Email: support@flairdigital.co.uk
Complaints & Appeals Procedure
Please contact us by telephone or email and we will attempt to resolve all enquiries promptly.
If this issue is of a technical nature or cannot be immediately resolved, we will provide you with an expected time of when the issue should be resolved.
In the rare cases when an issue needs to be escalated an internal ticket will be raised and will not be closed until we notify you of the outcome.
If your are not satisfied with our response we will refer the matter to a senior member of staff who will re-examine the issue. The manager will attempt to resolve your issue.
Flair Digital deals with registries around the globe, some of these local registries have manual systems and limited technical capabilities, in these cases the time to resolution may be longer than we will normally be happy with. However we will still keep you informed and provide you an estimate of a fix time.
Please feel free to contact us at any time, we strive to give you a positive quality service, and we will always do everything we can reasonably do to solve your issues in an efficient manner.
We will respond to you within 2 business days.
Tel: +44 (0)1756 730123
Email for general complaints: complaints@flairdigital.co.uk
Email for reporting system abuse: abuse@flairdigital.co.uk
Terminating Your Contact & Transferring Your Domain Name(s) Away
If you do NOT wish to renew your domain name please inform us 14 days prior to the expiry date.
Please provide notice of termination to:
Tel: +44 (0)1756 730123
Email: contact@flairdigital.co.uk
Reporting Abuse
To report incidences of system abuse please send an email to abuse@flairdigital.co.uk
UK Domain Names
All .uk domain names are registered in line with Nominet’s Terms and Conditions of Domain Name Registration.
International Domain Names (.com, .net etc.)
All international domain names are registered in line with ICANN’s Terms and Conditions of Domain Name Registration.
Information on registering international domain names is available from ICANN’s website using the following links.
ICANN’s registrant educational information webpage
www.icann.org/resources/pages/approved-with-specs-2013-09-17-en
Registrants’ Benefits and Responsibilities Specification
Agreement of Uniform Domain-Name Dispute-Resolution Policy
Agreement of Uniform Domain Transfer Policy
WHOIS Data Reminder Policy (WDRP)
The ICANN Expired Registration Recovery Policy
Renewal Prices ICANN Domains:
.com, .net, .biz, .info, mobi – £25.00 + VAT
Restoration Prices ICANN Domains:
.com, .net, .biz, .info, mobi – £90.00 + VAT
ICANN sponsored GTLDS, are provided by BB Online UK Ltd.
GDPR & Data Protection Statement
Whilst carrying out support and maintenance on these systems we take the protection of your data seriously and ensure our support systems and processes are compliant with U.K. data protection regulations.
Our support systems are designed to protect your data.
For further information on our data protection policy please call us on 01756 730 123 or email contact@flairdigital.co.uk
ICO Registration
EPB Services Limited (T/A Flair Digital) is registered with the Information Commissioner’s Office under registration reference:
Z9671761
Employee Training & Awareness
All Flair Digital employees are trained in, and aware of, the requirement for data security and protection. Additional training will be undertaken as required to ensure our staff remain aware of best practice.
Company Ethos & Information Security
Flair Digital is committed to the principles and practice of information security and data protection.
Regular Reviews
Flair Digital will regularly review its policies and procedures on information security and data protection to ensure they are both adequate and in line with current guidance and best practice.
Non Disclosure Agreements
Flair Digital is happy to sign a Non Disclosure Agreement if our clients feel it is necessary for the protection of sensitive business information.
Processes for onsite support
We do not ask for confidential information unless absolutely necessary to carry out the support task.
We do not access confidential information unless absolutely necessary to perform the support task and permission is given by the relevant party.
No personal or confidential information is taken offsite in physical form.
Digital data is not stored unless absolutely necessary, only stored with consent and only stored for as long as necessary to complete the support task.
Processes for remote support
All remote support connections are carried out under a secure SSL encrypted connection that cannot be intercepted.
We do not ask for confidential information unless absolutely necessary to carry out the support task.
We do not access confidential information unless absolutely necessary to perform the support task and permission is given by the relevant party.
No confidential information provided to us in a support session is stored for any longer than the length of said support session.
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